Explore Indochina Privacy Policy
How we collect, use and safeguard your information
01. Information We Collect
Website data collection
We collect various types of information when you use our website or contact us about our motorcycle tours:
1.1 Personal Information
- Your name, email address, phone number, and payment details when making a booking or enquiry.
- Any additional information you choose to provide via forms, emails, or direct communication.
1.2 Non-Personal Information
- IP address, browser type, device details, and how you interact with our website.
- Cookies and similar tracking technologies to help improve site performance and user experience.
1.3 Third-Party Data
- Information received from third-party services such as payment processors or booking platforms where applicable.
02. How We Use Your Information
Purpose and scope of data use
We use your information for the following purposes:
- To process tour bookings, respond to enquiries, and handle payments.
- To personalise your experience and improve our website’s content and functionality.
- To analyse how our website is used and identify areas for improvement.
- To meet legal obligations and ensure the security of our systems.
- To send promotional emails or updates if you’ve opted in.
03. Sharing Your Information
When data may be disclosed
We never sell your personal information. However, we may share it in the following cases:
3.1 Service Providers
With trusted third parties who support essential functions like booking processing, payment handling, and website maintenance.
3.2 Legal Requirements
If legally required or in response to valid requests from authorities.
3.3 Business Transfers
In the event of a business sale, merger, or restructuring, your information may be transferred as part of that process.
04. Cookies and Tracking Technologies
Types, purpose and management
4.1 What Are Cookies?
Cookies are small data files stored on your device to help websites function properly and improve user experience.
4.2 Types of Cookies We Use
- Essential Cookies: Necessary for core website features like secure bookings.
- Analytics Cookies: Allow us to monitor website traffic and user behaviour.
- Marketing Cookies: Enable us to show relevant ads based on your browsing history.
4.3 Managing Cookies
You can manage or disable cookies through your browser settings. Please note that turning off cookies may affect how the website functions.
05. Data Retention
Storage duration and deletion
We keep your data only for as long as it’s needed for operational, legal, or security purposes. When no longer required, your data is securely deleted.
06. Your Rights
Managing your information
You have the right to:
- Access: Request a copy of the personal data we hold.
- Correction: Ask us to correct any inaccurate or incomplete data.
- Deletion: Request that we erase your data, subject to any legal obligations.
- Objection: Opt out of marketing or other forms of data processing.
To exercise any of these rights, contact us at info@exploreindochina.com.
07. Data Security
Safeguarding measures
We use industry-standard security measures to protect your data. However, as with all internet-based systems, complete security cannot be guaranteed. Please take care when browsing online.
08. Third-Party Links
External websites
Our website may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies before submitting any information.
09. Changes to This Policy
Updates and revisions
We may update this policy occasionally. Any changes will be posted on this page. Continued use of our website indicates your agreement to the updated terms.
10. Governing Law
Jurisdiction and enforcement
This policy is governed by the laws of the Socialist Republic of Vietnam.
Any disputes will fall under the exclusive jurisdiction of Vietnamese courts, while acknowledging that Explore Indochina conducts operations in Vietnam, Laos, Mongolia, India, Sri Lanka, and Japan.